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Hirschman A.O.
Exit, voice and loyalty. Responses to decline in firms, organizations and states
Harvard University Press, 2005 г.
ISBN 0-674-27660-4
Hirschman A.O.
Exit, voice and loyalty. Responses to decline in firms, organizations and states
Harvard University Press, 2005 г.
ISBN 0-674-27660-4
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Reichheld F.F.
The Loyalty effect : The hidden force behind growth, profits, and lasting value
Harvard Business School, 1996 г.
ISBN 0-87584-448-0
Reichheld F.F.
The Loyalty effect : The hidden force behind growth, profits, and lasting value
Harvard Business School, 1996 г.
ISBN 0-87584-448-0